Privacy
Privacy Policy for NEETgrid.
This Privacy Policy explains what information NEETgrid collects, why it is used, how it is protected, and how users can request access, correction, or deletion of personal data.
Information we collect
NEETgrid may collect account information such as name, email address, phone number if provided, login details, class or preparation preferences, and support messages. When tests and analytics are active, we may collect test attempts, answers, time taken, accuracy, chapter performance, revision status, and learning progress.
We may collect device and usage information such as browser type, device type, IP address, pages visited, error logs, approximate location derived from network information, app installation state, cookies, and local storage data needed for login, security, analytics, and web-app features.
Payments and support records
If paid products are introduced, payments may be processed by third-party payment providers. NEETgrid generally receives payment status, transaction references, plan details, invoice information, and limited billing metadata, not full card or bank credentials.
Support emails, correction reports, refund requests, and privacy requests may be retained so we can respond, investigate issues, prevent abuse, and maintain records required by law or business operations.
How we use information
Information is used to provide notes, tests, reports, account access, support, payment confirmation, refunds, security, fraud prevention, product improvement, content correction, and communication about important service changes.
Learning data may be used to generate diagnostic reports, accuracy trends, revision recommendations, and chapter-risk indicators. Aggregated or anonymised data may be used to improve content quality and platform reliability.
Sharing and service providers
NEETgrid may use service providers for hosting, security, analytics, email, payments, customer support, and error monitoring. These providers process data only as needed to provide their services.
We do not sell student personal data. We may disclose information if required by law, to protect rights and safety, to investigate misuse, or in connection with a business transfer, subject to appropriate safeguards.
Cookies, local storage, and installed app
NEETgrid may use cookies and browser local storage for login sessions, app installation reminders, preferences, analytics, security, and performance. The installed web app may cache basic files so pages open faster.
Users can control cookies through browser settings, but disabling them may affect login, app install prompts, saved preferences, or test features.
Data retention and deletion
NEETgrid keeps personal data only as long as needed for the purposes described in this Privacy Policy, including account operation, support, legal compliance, payment records, security, and dispute handling.
Users may request access, correction, or deletion by writing to [email protected] from the account email address. Some records may be retained where required for legal, tax, payment, fraud-prevention, or dispute-resolution purposes.
Children and students
NEET aspirants may be under 18. Students should use NEETgrid with parent or guardian awareness where required. Parents or guardians may contact [email protected] for reasonable account or privacy assistance relating to a minor student.
NEETgrid does not knowingly ask students to submit unnecessary sensitive personal information. Users should not send passwords, full payment credentials, government IDs, or unrelated sensitive documents through support channels unless specifically requested for a lawful purpose.
Security and contact
NEETgrid uses reasonable technical and organisational measures to protect information, but no online service can guarantee absolute security. Users should keep passwords private and report suspicious activity promptly.
For privacy questions or requests, contact [email protected]. For general support, contact [email protected].